Customer Care

WHERE ARE WE BASED?

Our office is based in Toronto, Ontario, Canada.  We are a growing team of creatives and visionaries that LOVE the bridal industry, people, aesthetics, empowerment for all, and positive inspiration.  



OUR SOURCES & SHIPPING

Beautiful Brides Bridal has partnered with global merchants, designers, and artisans in order to provide you the best prices and most desirable fashion trends from around the world.  We choose to ensure the products we offer are cruelty free, quality fabrics and metals, from ethical merchants, and affordable prices.  

Since our order is shipped from our global partners and shipped directly to your address, your item(s) may take 2-5 weeks to arrive.  Please don't panic if they don't show up immediately, it's on its way and always feel free to email us for tracking.

We ship anywhere and everywhere world wide. 


HOW CAN I ENSURE I ORDER MY RIGHT SIZE?

All the products we offer have accurate size charts with measurements in detail. Simply measure body parts according to what the item will cover, and see what the correct size to order is.  


WHAT IF I NEED TO RETURN SOMETHING?

Contact us right away at e-mail if something arrives to you in imperfect condition.  We will do our best to correct the problem and find a solution that will be to your satisfaction. For more information on refunds and returns simply click on Return/Refund Policy on our website located on the footer menu.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

American Express
Apple Pay
MasterCard
Paypal
Visa

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email at e-mail or contact us and we will get back to you as soon as possible!